What should I do if my product arrives damaged or defective, or isn’t what I ordered?
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call our Customer Service team at 02-899-9999 and let the representative know the details of your package. Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
How do I return my Order?
You can return your online order within 7 days of receiving your order. Please kindly follow the following steps:
- Contact our Customer Service team 02-889-9999 or email us at [email protected] Provide our Customer Service team your order details and reason for returns.
- Fill out the return form in your parcel. Or download it here. DOWNLOAD NOW
- Insert your return form into the return parcel, then seal the parcel.
- Our Customer Service team will arrange a return pick up for your parcel.
What are the conditions for returning my product(s)?
You can return your order within 7 days of receiving it. If you received items from one order in several parcels, the 15-days return period begins on the day you received the last parcel.
General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
- Non-hype products.
- The product must be unused and unworn.
- The product must be in its original state and packaging with the original tags attached.
- Apparel must have the original packaging and original tags attached.
- Accessories must have all parts of the original packaging. Accessories must remain vacuum – sealed if it comes in a sealed packaging.
- Footwear must be in the original shoe box with original tags attached. Sticker on the shoe box should not be removed or altered in any form.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not exchange products:
- Obtained from a source other than https://baoji.co.th
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
What do I do if my question isn’t covered here?
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team at 02-889-9999 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. [email protected]